Hospital Policies

Missed Appointment Policy

Our goal at the Edgewood Animal Clinic is to provide high-quality medical care in a timely manner to all of our veterinary patients. As your appointment time is reserved specifically for your pet, EAC has a cancellation/no-show policy. Out of consideration for our patients, staff, and our Doctors, we ask that you notify us 24 business hours in advance should you need to cancel or reschedule your appointment. Our business hours are Monday through Friday, 8:30 am to 5:30 pm and Summer hours are Monday through Friday, 9 am to 5 pm.

A missed appointment is when you fail to show up for an appointment without a phone call or cancel without at least 24 business hours’ notice (48 business hours’ notice for scheduled surgery).

A veterinary/client relationship is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointment and ask that you give us the courtesy of a call when you are unable to keep your scheduled appointment. As a courtesy, EAC has email and voice reminder capabilities to help remind you about your appointment date and time; however, it does remain the client’s ultimate responsibility to keep track of their scheduled appointments.

Late Arrival Policy

We make every effort to be on time for all of our appointments. Unfortunately, when even one patient arrives late for their appointment, it can alter the entire schedule for the day. Therefore, a client who arrives 15 minutes or more late for their scheduled appointment may need to be rescheduled depending on the doctor availability. Priority is given to patients who arrive on time. If you choose to wait to be seen, the wait time may be considerable and unpredictable.

Appointment No-Show Policy

A “no-show” is when a client misses a scheduled appointment without communicating the need for a cancellation or providing 24 business hours’ cancellation notice. In order to reschedule a No-Show appointment, a NON-REFUNDABLE FEE equal to $20 will be required during the appointment set-up process. The fee is non-refundable but will apply toward your services.

Surgery Appointment No-Show Policy

A surgery “no-show: appointment is when a client misses a scheduled surgery appointment without providing 48 business hours’ notice of cancellation. Surgical deposits are non-refundable. In order to reschedule a missed surgery appointment, a NEW NON-REFUNDABLE RETAINER equal to $200.

We do understand that unanticipated events happen occasionally; emergency cancellations are handled on an individual basis. We thank you in advance for abiding by these policies and helping us keep our patients, clients, and staff on schedule and safe!